Privacy Policy

1. What we collect

Account details: your name, email address, phone number and password (stored only as a salted hash — we never store the password itself).

Order details: the public link you submit, the service, the quantity and the order reference.

Payment details: the M-PESA phone number used for a top-up, the amount, the Safaricom receipt number and the resulting wallet ledger entry. We never receive or store your M-PESA PIN.

Support records: the messages you send through the ticket system and their attachments.

2. How we use it

To create and secure your account, to calculate prices, to take payment from your wallet, to fulfil and track orders, and to answer support requests.

To keep an auditable record of financial operations — every wallet credit and debit is written to a ledger with the resulting balance, the reason and the reference.

To detect and prevent fraud, duplicate payments, abuse and unauthorised access.

3. What we never ask for

We never ask for social media passwords, one-time codes, recovery email access or two-factor approvals. Any message requesting them is not from BEKNOWN.

4. Who can see your data

Your order, wallet, payment and ticket records are visible to you and to the BEKNOWN administrator who operates the platform. They are not sold, rented or shared with advertisers.

Payment confirmations are exchanged with Safaricom through the M-PESA Daraja API strictly to process the top-up you requested.

5. Retention

Financial records (wallet ledger entries and payment records) are retained for as long as your account is active and afterwards as required for accounting and dispute resolution. Support tickets are retained so an order history stays traceable.

6. Your choices

You can update your name, phone number and password from your profile at any time. You can request closure of your account through support; we will explain what financial records must be retained.

7. Security

Access to your account is protected by authentication, role-based access control and session security. Administrative actions on orders, payments and wallets are logged with the acting administrator's identity.

No system is perfectly secure. If you suspect unauthorised access, change your password and contact support immediately.

8. Contact

Questions about this policy can be raised through the contact page or the in-dashboard support ticket system.