Terms & Conditions

1. Who we are

BEKNOWN is an independent, single-operator social media marketing service provider based in Kenya. We publish and fulfil engagement services for public social media content. BEKNOWN is not affiliated with, endorsed by or sponsored by Meta, TikTok, Google or X.

2. Accounts

You must provide accurate registration details and keep your login credentials secure. One account per person or business. We may suspend an account that is used for fraud, abuse or activity that puts the platform at risk.

You are responsible for everything ordered from your account, including orders placed by anyone you allow to use it.

3. Orders and delivery

Every order requires a public link to a profile, post or video. We will never ask for a social media password, one-time code, recovery email or two-factor approval, and you should never send them to anyone claiming to represent BEKNOWN.

Orders are reviewed and fulfilled manually by the BEKNOWN operator. Delivery estimates are estimates, not guarantees. Orders may be marked partial where a link cannot accept the full quantity, or cancelled and refunded to your wallet where the service cannot be delivered.

You must not order services for content that is illegal, hateful, or that infringes another person's rights, and you must not order services for an account you do not own or administer.

4. Pricing and payment

Prices are displayed per 1,000 units in Kenyan Shillings. The total for your order is calculated from the quantity you select and shown before payment. Prices may change at any time; the price shown at the moment you confirm an order is the price that applies.

Orders are paid from your BEKNOWN wallet. Wallet top-ups are collected through Safaricom M-PESA STK Push, and your wallet is credited only after Safaricom confirms a successful transaction. We never store your M-PESA PIN.

Wallet balances are non-transferable between accounts and carry no interest. Wallet funds are held for use on the platform and are not a deposit account.

5. Refunds and cancellations

You may request cancellation before fulfilment begins. Where an order is cancelled by BEKNOWN, the amount is refunded to your wallet. Where an order is delivered in part, BEKNOWN may refund the undelivered portion to your wallet.

Refunds are issued to your BEKNOWN wallet, not to the original payment method, and can be used for future orders.

6. Platform rules and risk

Social platforms set their own rules about engagement and may remove content, limit reach or take action on accounts. BEKNOWN cannot guarantee that any platform will not change its policies or its handling of your account, and no service guarantees a business outcome such as sales, followers staying permanently or algorithmic reach.

By ordering, you accept that you are responsible for how the service is used on your account.

7. Support and disputes

Support is provided through the in-dashboard ticket system and the contact channels published on this site. Raise any order or payment concern within 14 days of the order date so we can review the records attached to it.

Wallet ledger entries, order records and payment records are retained as the source of truth for any dispute.

8. Liability

To the maximum extent permitted by Kenyan law, BEKNOWN's liability for any claim relating to an order is limited to the amount paid for that order. BEKNOWN is not liable for indirect or consequential losses, including lost revenue or account restrictions imposed by a social platform.

9. Changes

We may update these terms as the service evolves. The version published on this page at the time you place an order is the version that applies to that order.